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Lesson 15 - Employment Letters

Lesson 13 - Departmental Meeting

Lesson 12 - Signs, Welcome Letters, and Notices

Lesson 11 - Death Notices & Letters of Condolences

Lesson 10 - Congratulations and Appreciations Letters

Lesson 9 - Missing Items & Outstanding Accounts

Lesson 8 - Inquiry & Reservation Letters

Lesson 7 - Complaint & Apology Letters

Lesson 2 - Formal Letters and Emails

Topic 14 - Yield Management and Reservation

Topic 10 - Online Booking Form, Welcoming Guests, Asking & Giving Directions

Topic 12-13 - The Hospitality Business and Front Office

Topic 9 - Homestay, Lifestyle, and Boutique Hotels

Topic 6-7 - Lodging Industries & Classifications

Meeting 8-9 - Preferences and Deductions

Meeting 5 - Do You Usually Wear Gloves?

Listening Sections

Meeting 6 - Introducing Yourself

Meeting 4 - Let Me Guess...

Meeting 3 - The Story of My Life