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Lesson 15 - Employment Letters

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Lesson 13 - Departmental Meeting

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Lesson 12 - Signs, Welcome Letters, and Notices

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Lesson 11 - Death Notices & Letters of Condolences

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Lesson 10 - Congratulations and Appreciations Letters

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Lesson 9 - Missing Items & Outstanding Accounts

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Lesson 8 - Inquiry & Reservation Letters

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Lesson 7 - Complaint & Apology Letters

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Lesson 2 - Formal Letters and Emails

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Topic 14 - Yield Management and Reservation

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Topic 10 - Online Booking Form, Welcoming Guests, Asking & Giving Directions

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Topic 12-13 - The Hospitality Business and Front Office

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Topic 9 - Homestay, Lifestyle, and Boutique Hotels

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Topic 6-7 - Lodging Industries & Classifications

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Meeting 8-9 - Preferences and Deductions

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Meeting 5 - Do You Usually Wear Gloves?

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Listening Sections

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Meeting 6 - Introducing Yourself

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Meeting 4 - Let Me Guess...

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Meeting 3 - The Story of My Life

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